Q1.Are you a Manufacturer or Merchant ?
A. We are bonafide manufacturers of all the Instruments listed on our website. All these products have been developed, manufactured and tested in-house as per ISO 9001:2008 guidelines.
Q2. How can I have a Proforma Invoice/ Quotation from SES Instruments Pvt. Ltd.?
A. You can have the pricing either by giving us the list of your requirement by Fax or email. Email is preferred as it is fast, clear and easier to process. Important While asking for a quote please do mention the quantity, destination/port and mode of shipment.
Q3.What is the minimum order that you ship ?
A. There is no minimum order limit, we supply order as less as US$ 25.00.
For Courier through DHL, UPS, FEDEX US$ 40.00 is charged by the courier company as documentation charges for weight less than 11Kg. For consignment above this weight no extra charges are applicabel.
For Air Shipment US$ 100.00 is charged by the shipping agency as documentation charges for all shipments, so for shipment less than 20Kg it is more economical to send the same through courier service.
Q4. What options do I have for paying
freight charges ?
A. The Proforma Invoice is made as per the instructions of client such as C&F: Cost and Freight, CIF: Cost Insurance and Freight, FOB: Free on Board. In FOB shipments we can ship by the client's chosen AIRLINE. For FOB shipments we can ship in "TO PAY" mode (freight payable at destination by the consignee) for destinations which have facility for this mode. Otherwise we request the client to pay the freight charges along with the order so that the shipment can be send PREPAID. Small or sample shipment can also be sent on freight collect basis as per the arrangement of client with Courier Companies, such as DHL and FEDEX etc. (For this you must provide us your account number with the nominated Courier Company.)
Q5. Which modes of shipment are employed ?
A. The shipments are effected by the most convenient manner after evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. For example small and sample shipments are sent by Courier (DHL, UPS, FEDEX) or EMS (SPEEDPOST) or REGISTERED MAIL/POST. Medium size and high price to weight ratio goods are sent by Airfreight. Very large size and low price to volume ratio goods are shipped by Sea freight.
Q6. What is the approximate cost of shipping ?
A. Sea freight is approximate: 2-6% of FOB value while air freight/ Courier charge is approximately 10-15% of the FOB value depending on the gross weight and volume of the shipment and the destination. Exact charges can be given in the Performa Invoice before order is finalized.
Q7. What kind of packaging is employed ?
A. Each item is packed in recyclable polythene or polypropylene bags and put in a sturdy cardboard carton made from high quality Craft paper strengthened by corrugation. These cartons are then placed in air/sea worthy outers (cases/cartons) of appropriate strength/ ply. The Outer is stripped from all sides using corner reinforcing bends to prevent damages from shocks and accidental falling. Sufficient cushioning with Styrofoam (balls/flakes/sheets) and paper cutting is filled wherever required to save from any damage. Outside the outer carton, waterproof stretch film wrapping is done for protection from dampness and bursting. Appropriate tests such as drop test are conducted periodically to test the quality of cartons and packaging material to ascertain the damage free delivery of the goods.
Q8. How can I pay for my order ?
A. We accept orders above US$5000.00 with Irrevocable Documentary Letter of Credit as per mutually agreed terms payable at sight. For orders less than US$5000.00 the payment can be made by Swift/ Wire transfer (telegraphic transfer) and demand drafts.
Q9. What currencies I can pay in ?
A. We prefer dealing in United States Dollars, Euros, Sterling Pounds. But dealing in other currencies can also be considered if necessary to do so.
Q10. What is the processing duration for a typical order ?
A. It normally takes 2-8 weeks depending on the value and nature of indent from the date of receipt of the operative L/C or Advance payment in our hand.
Q11. How to work with SES Instruments in World Bank Projects/ Global Tenders/ ICB ?
A. There are two options:
1. You can quote the tender on your own and we will give the our Quotation and then you can add your legitimate margin/profit, and other incidental charges and Bid . We will give you required letter of authorisation and certificates. Samples if required will be borne by us on 50-50% basis.
2. SES Instruments can bid through you. In this case you will be our Local agent. We will give a direct Bid and a good commission will be settled to you after mutually agreement. You can add the incidental delivery charges in the Bid separately as specified in the tender guidelines. The samples will be sent free of cost. You will put the Bid Bond on our behalf for which the Bank charges will be shared by us on 50-50% basis. If required our representative will visit your Country in case of Award.
Q12. What warranty I get on SES Instruments Products ?
A. Every SES Instruments product has a warranty for one year from the date of shipment against any manufacturing defect. During the warranty period we undertake to repair or replace, as found suitable, the defective instrument free of cost. Even after the warranty period we provide after sale service at a very nominal cost.
Q13. What are your bank details and account details for remitting payment by Telegraphic or Swift or Wire Transfer ?
A. WE GIVE BELOW INFORMATION FOR TELEGRAPHIC/SWIFT TRANSFER :—
Payment must be made in US Dollars to: Name: SES Instruments Pvt. Ltd. Account No.: 249010200009393 Address: 452 Adarsh Naga, Roorkee-247667 (INDIA) IBAN No.: 001-1-407376 Benefeciary Bank: Axis Bank Ltd. Branch: Dehradun City: Dehradun Country: India BIC (Swift Code): AXISINBB093 INTERMEDIARY BANK: JP MORGAN CHASE BANK,4,CHASE METROTECH CENTRE, BROOOKLYN, NY NEW YORK 11245 (CHIPS ABA 0002) BIC (Swift Code): CHASUS33